1. How to file a complaint
File complaints via hotline, Messenger, email or in person with your order code and details. Every complaint is logged with a tracking number.
2. Handling time and process
We acknowledge receipt within 24 hours and propose a resolution within 3–7 business days depending on complexity, prioritizing good-faith negotiation.
3. Dispute resolution
Unresolved disputes are settled under applicable law at the competent authority of our headquarters location, with customers kept fully informed of their rights.